Bloody mobile phones!!

[FGX-351]

Originally Posted by starkersEB

Its a sony ericsson k750i and im with vodafone for all those asking (i would like to say though this is no disrespect to vodafone i know they have done all they can its sonys problem) I have yet to pay for a repair just had the inconveinence of having to take it in every week or so. Its interesting you say if it has been back more than 3 times they should replace with a phone of the same value because ive asked them to do that and they said it wasnt their policy to do this. I would appreciate any tips on what to do. I guess if all else fails ill just ring consumer affairs or even just say i will to try and get their bluff. CHEERS guys

how did i know yours was a sony erricson, lol my brothers t630 and my j200 or whatever it is all failed miserably with the same problems, and a frend who bought his j200 at the same time had his fail miserably aswell and with the same problems, i agree with most people with the 33** being the most reliable nokia, mine broke after i accidently took it swimming, i realised when as soon as i dove in i could feel it going snap crackle pop in my pocket:S, but even after that it still worked for 3 months before it eventually shutdown for good, ive had a 3100 which went bad after 7 months(the antenna snapt on the inside apparently) it started goin in and out of reception until eventually never getting it, my 3220 recently had the same thing except it works again now(strange) i just bought a new 6101 and have had no problems yet so hopefully this one wont shyt its self(doubt it)..........sam

[starkersEB]

Originally Posted by sourbastard

contact the communication ombudsman, also contact the department of fair trading, get yourself aquainted with your rights. Then go to town on the "This device is not of merchantable quality, I want my money back, or another model of phone."

The dealer IS responsible for the product they sell, they took your money, that is the price they pay. They are required to assist you as the customer by contacting their wholesaler on your behalf and brokering a decent result to the situation.

They are also responsible to you as the customer for dealing with "Shock Horror" Customer Relations. Complaining about the maker isnt good enough, they should be liasing with their wholesaler to try and reach a fair outcome. If they know the phones are crap and are selling them, they get to deal with problems, if they dont want the problems, dont sell crap phones.

Yeah i reckon im gonna have to do something allong those lines. ive been told that apparently as soon as you contact the communication ombudsman with a complaint the provider/manufactuer get fined or billed or something for about 100 smackers so something like that may give em a bit of a rocket so they finally do something, i guess ill see how i go!!!

[FRDXR6]

Originally Posted by blueoval

Just recently changed from 3 network to optus and got myself a new samsung d600. awesome phone, classy, and got it free on a $35 business plan. Cant complain with that!

http://www.goodgearguide.com.au/inde...;pid;1022;pt;1

I was gonna go with that but know of a few people that have problems with them. Mainly the keypad loses sensitivity after a short time and the screen is constantly prone to crack easily.

Also i beleive you cant put it on both vibrate + ring at the same time, whats with that?

[Zed7fiddy]

Originally Posted by starkersEB

Its a sony ericsson k750i and im with vodafone for all those asking (i would like to say though this is no disrespect to vodafone i know they have done all they can its sonys problem) I have yet to pay for a repair just had the inconveinence of having to take it in every week or so. Its interesting you say if it has been back more than 3 times they should replace with a phone of the same value because ive asked them to do that and they said it wasnt their policy to do this. I would appreciate any tips on what to do. I guess if all else fails ill just ring consumer affairs or even just say i will to try and get their bluff. CHEERS guys

Let us know how you go with this mate, i got me a the same phone and am also having problems the same way (phone is roughly 3 months old) and will be putting it in for repair soon, also with vodafone but bought mine on a $260 special through a vodafone rewards program, i was warned about these problems with the sony ericcson (all of their phones) but i didnt listen, ill listen next time....

[RAREV8]

Originally Posted by Peuty

You have to realise that it isn't the service providers problem at all. And the dealer can only play as the middle man between the end user and the manufacturer.
Dealers cannot straight up replace phones willy nilly, because it is putting them out of pocket for no good reason. It is up to the manufacturer to issue a replacement, not the dealer or agent.

This is typical of the retail industry today they are happy enough to take the money out of your pocket but will do nothing in relation to customer sevice.
The place that you bought your phone whether it was from a service provider shop or otherwise should help you by speaking to the supplier on your behalf.

A service provider is just that. Their sole raison d' etre is to provide a sevice, part of which is supplying you with the equipment necessary to use their service.
Whilst you and the phone company have statutory rights, these go out of the window if you take them to an industrial tribunal.
I have recently had this experience as someone bought one of our products, it went wrong twice and he wouldn't get it repaired the second time. Our policy is instant replacement after 2nd repair but he won anyway!

The law looks kindly on the poor consumer and often treats the supplier like a criminal..take advantage if it!

[Donny]

I used to work for Optus a few years back, and the policy then was the phone had to fail 3 times, after that you could demand a replacement phone. If your model is no longer available, then the next nearest equivalent in FEATURES, not cost was what you were offered. This swap over is/was done at the manufacturers discression, and is only handled in and out by the dealer. The dealer cannot (this is Optus) replace the phone out of stock, as the stock is bought and allready paid for from Optus itself directly, and if a replacement was given, stock variences arise etc....
I use the symbian phones, never had any probs with them, currently have a 6670 for work and a 6630 for personal, both are excellant phones and have given me no trouble at all.
Samsungs are great phones too, only thing I find with them is their software is very limited in customisations and you cant do as much with them as the symbian nokias.
Motorola, Sony Ericsson, Sagem, LG are all still rubbish, and should be given a wide berth. A lotta people think Nokias are crap too, but then shops will sell 10 nokias to 1 of any other brand, so the recall and repair rates will allways be more.

[RAREV8]

Originally Posted by xagt_coupe

I used to work for Optus a few years back, and the policy then was the phone had to fail 3 times, after that you could demand a replacement phone. If your model is no longer available, then the next nearest equivalent in FEATURES, not cost was what you were offered. This swap over is/was done at the manufacturers discression, and is only handled in and out by the dealer. The dealer cannot (this is Optus) replace the phone out of stock, as the stock is bought and allready paid for from Optus itself directly, and if a replacement was given, stock variences arise etc....
I use the symbian phones, never had any probs with them, currently have a 6670 for work and a 6630 for personal, both are excellant phones and have given me no trouble at all.
Samsungs are great phones too, only thing I find with them is their software is very limited in customisations and you cant do as much with them as the symbian nokias.
Motorola, Sony Ericsson, Sagem, LG are all still rubbish, and should be given a wide berth. A lotta people think Nokias are crap too, but then shops will sell 10 nokias to 1 of any other brand, so the recall and repair rates will allways be more.

That sounds pretty standard but it would be the least the supplier could do to offer to ring the phone supplier for you- thats customer service.
It is unacceptable when they shrug their shoulders and say "its not our problem"
Whatever you buy in a shop, the original supplier has to sort the problem out, whether its replacement or repair but the person who sold it to you is responsible for helping you with it nonetheless. IMHO

Having said that, it is the consumers responsibility to find out all the terms and conditions of the warranty before agreeing to purchase. Ignorance is never an excuse and phone companies are usually VERY clear about this. All the crap you get when you sign up states the conditions.
If you don't read it, you can't blame them!

[Donny]

Yeah, we used to contact the manufacturers for our clients, we would go into bat for them, but after a while we found the customers seemed to get better results talkin to the manufacturers directly from our shop. Sometimes especially if it was a corporate business customer, we would call our Accounts Exec, an they would try to help too.
But at the end of the day it comes down to the T's and C's, and the manufacturers of the handsets have that all sown up well. I have had incidents where customers have been told by a certain (will remain anonymous) manufacturer to F-OFF ova the phone. I personally heard this ova speaker phone, and was appalled.
But in the warranty there is a small clause that does say if the phone fails within the first 14 days for Nokia and 30 for Most of the others, the manufacturer will replace the phone providing no physical or liquid damage is present, and after that time, if the said handset fails 3 times with similar issues, and are not fixed satisfactorally that the customer is entitled to a replacement handset.
Now also be-ware, these handsets are not usually new either, for example Nokia Care issues re-furbished phones as swap items. These phones are the ones that have either suffered an ELF or DOA, or have been replaced by the phone service centre.

[Van D]

I'm a fan of my Ericsson T610.

I've bashed the crap out of this thing for the past 2 years, theres a little joystick wear starting to show, but meh, I payed like $150 for it, and at the time it was quite a new phone.

[Steffo]

Originally Posted by 4.9 EF Futura

Lol - did it come with the doublemint???

Be cool if it did... haven't had that stuff in ages...

[JTFG]

My T610 has also been pretty good with the rough treatment from the concrete ;)