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Old 16-12-2014, 08:08 PM   #1
MNM96
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Default Anyone having problems with their HTC Mobile?

Went to bed Saturday night, phone all good. Wake up Sunday, no audio in or out for calls.

Telstra say HTC did an update to phones and they crashed, Trying to repair the software, or write a patch.

Anyone else, and is it limited to Telstra?

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Old 16-12-2014, 08:14 PM   #2
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Default Re: Anyone having problems with their HTC Mobile?

I did a software update on my HTC m8 couple of weeks back,all fine,I'm Optus.
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Old 16-12-2014, 08:44 PM   #3
gossy
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Default Re: Anyone having problems with their HTC Mobile?

I'm with Telstra and HTC, no issues here.
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Old 16-12-2014, 09:27 PM   #4
mik
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Default Re: Anyone having problems with their HTC Mobile?

You may want to have a look on youtube, there are many clips with tips and tricks and solutions to problems on mobiles.
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Old 16-12-2014, 09:34 PM   #5
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Default Re: Anyone having problems with their HTC Mobile?

Can you undo the update?
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Old 16-12-2014, 10:28 PM   #6
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Default Re: Anyone having problems with their HTC Mobile?

Quote:
Originally Posted by MNM96 View Post
Went to bed Saturday night, phone all good. Wake up Sunday, no audio in or out for calls.

Telstra say HTC did an update to phones and they crashed, Trying to repair the software, or write a patch.

Anyone else, and is it limited to Telstra?
I never have mine set to auto update anything
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Old 17-12-2014, 11:45 AM   #7
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Default Re: Anyone having problems with their HTC Mobile?

you might have to reload the original software , then later do the updated update.
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Old 17-12-2014, 01:16 PM   #8
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Default Re: Anyone having problems with their HTC Mobile?

Quote:
Originally Posted by GasOLane View Post
I never have mine set to auto update anything
That's what I try and tell anyone who will listen.

NEVER allow things to auto update or auto sync every x hours, days etc. Phone apps, laptops etc.

This is how a lot of roaming horror stories start..

Set everything so that you need to accept the download before it starts.
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Old 17-12-2014, 10:12 PM   #9
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Default Re: Anyone having problems with their HTC Mobile?

May need to do a factory data reset.Always fixes issues with my phone.Cant comment on HTC specific problems as I have only had Motorola phones which i have found to be pretty bullet proof.
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Old 17-12-2014, 10:28 PM   #10
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Default Re: Anyone having problems with their HTC Mobile?

Telstra...."well there's yer problem" !

I agree with previous posts. Never allow auto updates. In fact I don't do them ever. I let it happen once & everything moved.
I'd just figured out how to use my new smart phone & suddenly had to learn all over again!
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Old 17-12-2014, 10:34 PM   #11
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Default Re: Anyone having problems with their HTC Mobile?

Mine got sent in for warranty last week for this exact problem. Luckily i had a few more weeks left of the original 12 month warranty. HTC One
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Old 18-12-2014, 03:39 AM   #12
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Default Re: Anyone having problems with their HTC Mobile?

Yes
http://crowdsupport.telstra.com.au/t.../401880/page/2
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