Telstra employees

[MotherNatureVer2]

Just wondering if there are any Telstra employees currently online ??????

[EA2BA]

Given telstra try lock down the internet and monitor it, I guess not too many, if any.

[MotherNatureVer2]

That wouldnt suprise me .......... They all seem to be great liars & obviously the powers to be need them to use their half ..... no nil brains to be set on one task at a time !!!!!!!!

[Focussed]

sounds like you have a problem with telstra mate. do tell...

[dan.76]

ohh someones cranky lol

[Grasshoppr]

sorry, I work for the opposition.

So if your really peeved with them I guess I can help

[MotherNatureVer2]

Its all to do with a simple idea of changing the almost defunct CDMA phones over to the 3G network as the dumbasses want us rural people to do .......

Aparently when you put an order in they tell you its all OK ..... then when you ring them its not ......... only 5 days after your meant to recieve the phones ........ Yes I waited 5 days as we are in the bush & mail is slow out here ........

Apparently one of the CDMA phones isnt in our names ...... crapolla ..... My OH put it in his name .......... I was there when he did it ......

Then you get told that the phones on its way ......... its not ........ I was informed 10mins later that it wasnt when I spoke to a manager who confirmed that he needed to authorise us as we have put too many phones on the new system over a short period ...... LIKE HELLO !!!!!!!!!

They have told us we all HAVE to change over as the CDMA network is becomming defunct ........Im sure were not the only large family who have teenagers who need phones ....... Its not MY fault they dont have prepaid on this new system .......

They should have a better system of helping out customers ..... How hard is it to change a number to another newer phone ......... I thought they did that all the time !!!!!!!!

[MotherNatureVer2]

I will add that I apologise if I have offended anyone.

Im sure there has to be a decent employee there ...... I am just yet to come across one & Ive been on the phone since 9am, my clock is telling me its now 12 .....

[photn]

yer well every Phone operating service is like that....with 3. i got a phone on a plane...but i previously had a pre-paid sim with them... get this....Even if the Phone Number is still withing there company they Cannot transfer it between prepaid and Plan....absolute Bollucts....the Phone Number is just a digital registry on there database. all they have to do is change the God damn Location .......from the old sim ID to the new sim ID.... so i had to go to vodafone PAY 10BUCKS to get the Sim transferred over........and then go back to 3 and say hey can you now transfer the FCKINNG number Jeez thanks......

Vodafone is a good company that tend to help you out... i like them....when i was with them they helped out alot......

but i can see your point MotherNature.....

unfortunately they are partly correct the CDMA is being replaced...which is understandable but the way they are doing it is STUPID!!!

[flappist]

A lot of upset people here. Here are the truths I have discovered with phone complnies.

1) Q. What do you call an Optus truck outside a capital city? A. Lost
2) Q. Why are there still phone boxes with coin slots? A. So Vodaphone customers can ring up and enquire about coverage.
3) Q. Why did I not buy a "3 Mobile"? A. Because then it would be "4 Mobile".
4) Q. What is the Telstra motto? A. "If you don't like the service get your own bloody dial tone".
5) Q. Why is Vodaphone always the cheapest? A. It only costs money when you make calls and you need service for that.

There are more.....

[EA2BA]

A decent employee in telstra customer service ........ LOL.

They are under the hammer to close calls with spending as little time as possible on them and the surpervisor watches the length of every call and the volume handled by an employee, I would never work there.

[Ghiadude]

no bad employees, just bad management practice and process

[MotherNatureVer2]

Originally Posted by tx3dude

no bad employees, just bad management practice and process

I think you have hit the nail on the head with that ...... except the bird who outright lied to me ...........

[EA2BA]

thats why you write the name down, the time and details of the calls, shame you have to resort to things like that, when its such a simple easy request you are making.

[MotherNatureVer2]

Have all the names & some employee numbers .........

Official complaint has been made ...... but whos going to tell my teenage daughter she hasnt got a present on her birthday ........ "Its OK sweety ..... we just have to wait for the incompetent people of telstra to complete the transaction they promised three weeks ago" .......

Thats going to go down like a tonne of bricks!!!!!!!!

[EA2BA]

i will do it, whats her mobile number ........... LOL

poor taste I know, but couldnt resist it.

[MotherNatureVer2]

Hahahahaha

Thanks for the laugh ..... it let the steam subside for a few minutes :P

[05MkIIFutura]

Originally Posted by MotherNature

Its all to do with a simple idea of changing the almost defunct CDMA phones over to the 3G network as the dumbasses want us rural people to do .......

Aparently when you put an order in they tell you its all OK ..... then when you ring them its not ......... only 5 days after your meant to recieve the phones ........ Yes I waited 5 days as we are in the bush & mail is slow out here ........

Apparently one of the CDMA phones isnt in our names ...... crapolla ..... My OH put it in his name .......... I was there when he did it ......

Then you get told that the phones on its way ......... its not ........ I was informed 10mins later that it wasnt when I spoke to a manager who confirmed that he needed to authorise us as we have put too many phones on the new system over a short period ...... LIKE HELLO !!!!!!!!!

They have told us we all HAVE to change over as the CDMA network is becomming defunct ........Im sure were not the only large family who have teenagers who need phones ....... Its not MY fault they dont have prepaid on this new system .......

They should have a better system of helping out customers ..... How hard is it to change a number to another newer phone ......... I thought they did that all the time !!!!!!!!

I couldnt even finish reading this post, it is too hard.

[TZENU]

MotherNature:
You just have to keep persisting with them, that is the problem.... It took my sister six weeks to convince 3 that her phone was faulty and that she wanted a new one.... After six weeks 3 sent her the latest Sony Ericsson...

Photn:
Whoever you dealt with is extremely full of it... As a former 3 employee i use to have to do that alot of the times without charging a customer

[photn]

Originally Posted by 05MkIIFutura

I couldnt even finish reading this post, it is too hard.

jeez come on its not rocket science.....

[MotherNatureVer2]

Originally Posted by 05MkIIFutura

I couldnt even finish reading this post, it is too hard.

Sorry about that ..... I will do a summary for you .....

Telstra is a bunch of lying mongrels who need pick up their act, so they do as they promise ........

Any more understandable ???????

Hehehe a while back I was given the task of setting up an online SMS gateway. It involved firstly starting up a GSM plan, migrating that plan over to CDMA, then porting the service into Telstras OnlineSMS gateway...took about a week's worth of prodding at Telstra to finally get what I wanted.

[Quicklier]

CDMA network won't be closing for quite some time.
The old analogue network didn't close until a few years ago. They had to pay around 500 people to LEAVE the network.

[05MkIIFutura]

Originally Posted by MotherNature

Sorry about that ..... I will do a summary for you .....

Telstra is a bunch of lying mongrels who need pick up their act, so they do as they promise ........

Any more understandable ???????

not suprisingly, yes!!

[stiddy]

I work for Silcar Communications (Wideband Technician), a sub-contractor for Telstra, at the moment we are actually working in all the Telstra telephone exchanges doing some of Telstra's 3G projects.
I can vouch that Telstra are a bunch of clowns. They DO have seriously poor management skills, there pretty much is no process. Wont be long and they wont have many people working for them, they are re trenching alot and using subbies instead. Why? Because the we the sub contractors get the work done properly, efficiently and give the customer what they want.

[Pinkbits]

This is'nt the same lovely lady that we met at Sandown, is it? : :

[dan.76]

after 3 hours id be cranky too lol

[MotherNatureVer2]

LOL Yes it is me .... the meek mild little lady who says nothing ........ till you **** me off :P

[Sundeep]

I work for Telstra!! I'm in the NAC (National Activation Centre) on Flinders St. in Melbourne. We handle everything Telstra Mobile related. Prepaid activations, retail support, post paid customer service and prepaid customer servicer.

Its all to do with a simple idea of changing the almost defunct CDMA phones over to the 3G network as the dumbasses want us rural people to do .......

Aparently when you put an order in they tell you its all OK ..... then when you ring them its not ......... only 5 days after your meant to recieve the phones ........ Yes I waited 5 days as we are in the bush & mail is slow out here ........

Apparently one of the CDMA phones isnt in our names ...... crapolla ..... My OH put it in his name .......... I was there when he did it ......

Then you get told that the phones on its way ......... its not ........ I was informed 10mins later that it wasnt when I spoke to a manager who confirmed that he needed to authorise us as we have put too many phones on the new system over a short period ...... LIKE HELLO !!!!!!!!!

They have told us we all HAVE to change over as the CDMA network is becomming defunct ........Im sure were not the only large family who have teenagers who need phones ....... Its not MY fault they dont have prepaid on this new system .......

They should have a better system of helping out customers ..... How hard is it to change a number to another newer phone ......... I thought they did that all the time !!!!!!!!

I work in the department that handles all these enquiries and I'm sure calls like yours would have come to me or one of the consultants who sits somewhere near me. There are things like this that do happen but on very rare occasions. Most digital migrations are very simple and take a matter of minutes from when you walk in to a store then walk out. When phones need to be ordered over the phone, it becomes difficult as it needs to go through 3 departments; customer service, a department that handles the order and dispatches it and then the activation occurs where I work.

If anything stuffs up during the activation you have to go back to the dept. that handled that part of the order and get it rectified. That's why on some occasions you end up going back and forth, but it 100% of the time works out for the best after the stuffing around.

Originally Posted by EA2BA

They are under the hammer to close calls with spending as little time as possible on them and the surpervisor watches the length of every call and the volume handled by an employee, I would never work there.

Not true. I've actually been in trouble for doing the opposite, caning through my calls and not spending the time needed to make the customers fully understand what I've done with their services lol. Supervisors do however keep a close eye on everything, but you have be doing some seriously stupid stuff to get in trouble.

Anyways I'm barely on the phone anymore. I spend more time supervising and training new consultants and if all goes well soon enough I hope will be put in to a pool of future team leaders. Not too bad for someone who got a job to save a bit of cash to go overseas for christmas lol, I think I'll stay a bit longer.

P.S the chicks at call centres are wicked.

Sundeep

[MotherNatureVer2]

Well Sundeep I didnt speak to you & the only half decent person I spoke to was infact a manager in activations ..... he was the only person who didn't lie to me !!!!!
My major gripe with the whole set up is the fact that there is NO customer courtesy calls made when things go wrong.......

Shouldnt a problem be picked up on the system before they hang up ??????

Im not holding my breath but apparently the phones will be here today ...... If they are I will eat my hat ..............


Maybe Sundeep by the time I get the phones & they get activated I will chat to you then ............. I hope that transaction is a lot smoother than I have previously encountered.