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Old 28-09-2005, 11:44 PM   #1
BuuBox
Regular Member
 
Join Date: Jan 2005
Posts: 465
Unhappy Alright, so it's not actually about a Ford, but...

I've had a bit of a run in with Dandenong/Berwick Kia and Nissan, and I thought I'd ask for some opinions of whether it's worth chasing up at all...

My girlfriend recently bought a '96 Hyundai Excel there as her first car, and its' been nothing but trouble, despite the low km's (68,000) and service history. It started with a stalling and missfiring problem that was never fixed, but it gets worse. Along with insane lifter noise that made my 300,000km Fairmont sound like a church hymn, it started bringing on the oil light around corners last week, so I called 'em up and asked them to have another go at fixing the stalling issue. They assured me that it had been fixed, and that it wasn't their problem since the 3 month warrenty had run out.

Since it was a continuing, unresolved issue, are they still liable?

I ended up doing a complete service on the car, hoping that it was as simple as that. After doing a flush and putting in some Castrol Magnetic that I had, the oil issue dissaperared, and the lifters are as silent as a mouse... and I found:

1. The air filter looked like the original from the factory.
2. The leads weren't installed properly, probably causing the stalling/missing issue.
3. The oil filter was the incorrect one.
4. It looked like they used 2 litres of 30W/70 homebrand engine oil in it, and
5. A strange "vacuum leak" noise that I can't isolate, but they assured me was nothing.

Now I'm not one to complain, but that's excessive, and annoying because of their assurances that the car would get a "full service" before the keys reached my girlfriend's hands. Potentially dangerous too, a car stalling at will isn't a nice experience trying to merge into peak hour traffic. And their rudeness both on the phone and in person didn't help my anger levels, however I remained civil at all times.

So yeah, is this worth chasing up? Making something of? Filing a complaint with the consumer affairs or similar? I'm all for legal advice on a forum! Moral of the story? Buy a Nissan or a Kia from a nicer dealer...

Thanks! :

Edit: The car was taken back to the dealer at least three times to rectify the stalling and missing issue. It got slightly better each time, but was always around when it was cold. Came back with a vengance a few nights back, prompting the phone calls.

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