PowerFord , Sad Dissapointed Disstasteful - Never Again!

[FlaminFiesta]

Geez Where do i start, its like i was some one never wanted me to buy this car, if you wanna get angry read this , if u want to get frustrated read this, if you want to laugh at me read this as well i guess..

well it all started when i saw the Fiesta and said WOW i want it. So i did some ringing around to get some prices and stuff. And I thought ahh lets go for a test drive at my local car dealer, PowerFord in castle hill so i drove down and was looking at the car and asked a sales man (yes i approached him) and talked about the car with him but he didnt want a bar of me, well i guessed he was busy and i thought ill call up and book an appointment.

so home i went called up and tried to organise a test drive, but i was told NO, i wasnt allowed to have a test drive as i wasnt a serious buyer and had the phone hung up on me,, Literally he Hung up on me ! ? WTF i said, so i rang bankstown and they guy was great and gave me agreat price but i spoke to dad and told him about what happened and said ill go with Bankstown ford (about 1 hour drive from me), and he said that would be bad because if i needed to get it serviced or had issues it would be abit of a drive and try the PowerFord people again and see what would happen..

so i call back really really wanting this car cause i fell in love with it and i got hung up on, and now i didnt know if this guy was a redneck not liking me based on race, whether he was d..head, Ageist or having a bad month.. but i had enough so i talked to the dealer principle who apolgised to me and said sorry and i could come in take it for a drive and get the car..

so i walk in, they kept me waiting 30 mins mind u, and the sales manager walks out, and says lets get the paperwork sorted and hassles me into going into the room and stating i cant testdrive it as its outside of business hours (by 5 minuts) i had enough, i had a job starting in 2 weeks and needed a new car to do the travelling so i organised the cash, did the paper work and was told the Fiesta, actually was GUARANTEED i would get it in 1 week and no more,..

wait wait lets stick to the sales manager, he also stated that i would have to pay extra (after i signed the paper work) for the floor mats, and that he was making $90 on the car and showed me a value on the screen. now heres the bad bit that was a ID not a profit field (i work in IT as a analyst) , like who the f..k is he think hes talking to ?

anway a week went bye and i didnt hear from them and they had my money but no car, so i rang repeadetly asking whats the go ? not once did they return my call, so i called the principle again an he said oh yes it arrived the other day, but we need to work on it, and will get the service people to call me.. guess what no call

finally i get a call , they state it will take another week before i get the car so what do i do now, jobs starting soon, 1.5 weeks later and no car ? so i had to borrow my brothers car luckily and used that for the extra days... oh dont worry there was no rush by powerford to ensure i wasnt stuffed around any more.;.

they got the registration wrong, they got the wrong coloured plates and they even didnt have my name spelt right...

i drove away with the car, for the first time.. and i fell in love with it and thought i knew it was worth it, it was the best car i have drive so fun and thought yeah it was worth it to get my baby oh and it was.. so glad i persisted with incompetence..

but the story continues, i book it in to get it serviced at 12000kms (normally @ 15 i did it early), and they trashed my car inside, grubby marks everywhere and they didnt even adjust the brakes like i paid the $240 to get done !!

and then just now i booked it in to the the Upgrade of software and also the drivers side window was making a noise and asked them to fix it.. GUESS WHAT ?

They left the car messy as again, and the BROKE my drivers side window yes it got worse not better ... the window scratches when u put the window up and down, it clicks and shudders and sounds like something out of a 1980 Honda Civic .. oh yeah they stated that it was "tested" and all working, on my reciept.. BS! i drove out of the drive way as they closed the gates and it wasnt working !! f me dead.. is one way to put it..

so i have to take some time off work AGAIN to drop it in to get it fixed, but no "sorry". no "it will never happen again" // I EVEN asked the manager "if i drop this in will i have to come back" answer " i cant give you a yes " do they know they are incompetent.. ? i think soo.. and Ford's Response, we can lodge a complaint with the dealer manager but there is no code of conduct, and they cant do anything. Fair enough Ford cant enforce knowledge on a group of half wits..

so monday i go to power ford and i pray that they fix it properly, i cant afford any more time off during the busiest time of the company (oh yeah i asked if they could stay back or open 10 mins earlier so i dont have to take time off. they said NO)...


its like i cant win, im just so saddened by the experience i had, i should have got it from bankstown // lessons learned i guess.. once they have ur $$ they dont care...they dont understand im a customer not someone that is there to be stuffed around.. or taken for granted..

great car, love it lol ill tell you how i go on monday

just a warning guys and gals, take it or not please please think lots of dealers around, dont let the emotions get the best of u like i did

cheers

flaminfiesta..