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| The Pub For General Automotive Related Talk |
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12-11-2011, 09:28 AM
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FF.Com.Au Hardcore
Join Date: Feb 2008
Posts: 2,312
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has anyone else got this from ford? it'll be a good thing if they are able to identify ford dealers that drop the ball and those doing ford proud.
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My ride: 2007 Falcon Ute BF XR8 Orange, MTO. |
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12-11-2011, 09:41 AM
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FF.Com.Au Hardcore
Join Date: Dec 2004
Location: Central Q..10kms west of Rocky...
Posts: 8,318
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I got one last month from FORD after my FORD was serviced by Southside. I posted here.
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CSGhia |
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12-11-2011, 09:57 AM
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#3 | ||
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FF.Com.Au Hardcore
Join Date: Feb 2005
Location: Melb north
Posts: 12,025
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a good thing for sure, i reckon it would be in Ford Australia`s interest to make a reward scheme for those dealers that get consistent good praise from clients, after all these are the company's representing Ford that leave a lasting impression on the customer.
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12-11-2011, 12:36 PM
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FGX XR8
Join Date: Jan 2008
Location: Melbourne
Posts: 702
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After my ute had it's 3000km service i got a call asking about my experience from both the dealer and ford themselves aswell as another few surveys directly after the purchase. Hopefully the information gained will be used to clean up the dealer network a bit.
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22-11-2011, 12:20 PM
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#5 | ||
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FF.Com.Au Hardcore
Join Date: Jun 2005
Posts: 3,633
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I'd be interested to fill out one of these as I dropped wifes FG off for service this morning .. and while waiting for the courtesy bus to take me to work, I watched the apprentices racing the FG against a Territory out around the back. They don't even have the brains to wait until they are out of sight before abusing customers cars ..
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22-11-2011, 12:47 PM
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NOT A TOYOTA :/
Join Date: Jan 2005
Location: Eastern Suburbs, Melb
Posts: 2,554
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Most manufacturers would do this.
Toyota does this for everyone one of its new vehicle purchases as well as service customers (bar big fleets.)
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06 Land Managed to remain in the v8 fraternity |
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22-11-2011, 01:17 PM
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#7 | |||
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1964 Thunderbird
Join Date: Feb 2008
Location: Brisbane
Posts: 93
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Quote:
We bought a new Focus Zetec in Feb 2007. The Ford service experience was a disgrace. Will never buy or have another Ford serviced at Bryan Byrt in Brisbane. We used to get the phone calls after any warranty or service work was done on the car asking about the experience you could ***** all you liked but there was never any satisfaction 
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22-11-2011, 01:19 PM
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#8 | |||
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Pity the fool
Join Date: Jan 2007
Location: Wait Awhile
Posts: 8,997
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Quote:
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Fords I own or have owned: 1970 XW Falcon GT replica  | 1970 XW Falcon | 1971 XY Fairmont | 1973 ZG Fairlane | 1986 XF Falcon panel van | 1987 XFII Falcon S-Pack | 1988 XF Falcon GLS ute | 1993 EBII Fairmont V8 | 1996 XG Falcon ute | 2000 AU Falcon wagon | 2004 BA Falcon XT | 2012 SZ Territory Titanium AWDProud to buy Australian and support Ford Australia through thick and thin |
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22-11-2011, 01:21 PM
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#9 | ||
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Go the Hogster!
Join Date: Sep 2008
Location: Brisbane
Posts: 2,518
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I got at rattle fixed at Metro Ford last week with the odometer on 1500 and the next day I got a SMS to rate their service.
They were great and I didn't even buy the car from them.
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Nitro XR50 - the last brand new one in OZ  first registered Oct 2011. |
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22-11-2011, 01:26 PM
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#10 | |||
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FF.Com.Au Hardcore
Join Date: Jun 2005
Posts: 3,633
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Quote:
It's sad that you dread taking your car in for a service for fear of what they will break. I deliberately scheduled this service AFTER wife took it away for 1000km trip last weekend .. I didn't want it serviced before that for fear of her stuck somewhere with something broken/missing/etc from the service. |
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22-11-2011, 01:32 PM
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#11 | |||
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FF.Com.Au Hardcore
Join Date: Dec 2004
Posts: 12,077
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Quote:
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22-11-2011, 01:53 PM
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#12 | ||
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FF.Com.Au Hardcore
Join Date: Jun 2005
Posts: 3,633
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If I get it back and it's not worse than I left it I'm usually very happy ..
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Ford Service Experience Survey
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