Annoyances about car dealers

hugoti · 28-01-2009, 11:18 PM

Don't you get annoyed when you turn up at a car dealer to have a look at some of their cars, in my case a couple of Territories they have, when they tell you they can't show you because their "boss" has taken it home?

SIGH!

snappy · 28-01-2009, 11:21 PM

this title is gonna open a big can of worms.

mrbaxr6t · 28-01-2009, 11:32 PM

A friend of mine went to car city and was looking at getting a BMW X5 and they had like 4 of them sitting together he had to find sales dude and when he did he was eating an orange - friend said "I am interested in those X5's can you come unlock them so I can check them out" guys response was "why look why not just buy" friend then said "wow you have had far too many c*c*s huh" and left

cant · 28-01-2009, 11:32 PM

not wrong snappy, but you got to admit a Territory Turbo Ghia would be a nice set of wheels to do the shopping in!

gcg2503 · 29-01-2009, 12:37 AM

annoyances?

Daymoe · 29-01-2009, 01:04 AM

I got told the wrong price on a runout Fiesta, about $3000 more expensive at a Ford dealer, thats about the only problem I've had there, besides only having new FG XR6s, no 8/Turbos etc and all of them smelling like seafood baskets inside the car for some reason.

gtfpv · 29-01-2009, 01:05 AM

asked for a drive of a nice 2nd hand commadore once, got given a ride around the block in the passenger seat, made the guy stop at a servo , and bought a drink. upon exiting i thanked the guy for driving me to the shop. then left.

4Vman · 29-01-2009, 08:21 AM

Quote:

Originally Posted by gtfpv

asked for a drive of a nice 2nd hand commadore once, got given a ride around the block in the passenger seat, made the guy stop at a servo , and bought a drink. upon exiting i thanked the guy for driving me to the shop. then left.

Its chicken and egg stuff isn't it...., its no wonder some car salesman get a bit short or un co-operative with some people they've "pigeon holed".. i bet they get sick of tyre kickers and time wasters...

duaned · 29-01-2009, 09:14 AM

Quote:

Originally Posted by gtfpv

asked for a drive of a nice 2nd hand commadore once, got given a ride around the block in the passenger seat, made the guy stop at a servo , and bought a drink. upon exiting i thanked the guy for driving me to the shop. then left.

What was your point in doing that?

falconboy · 29-01-2009, 09:29 AM

Salesman may get sick of the tyre kickers, but thats no excuse to treat everyone who walks through the door as one. Do these guys really think the majority of the general public head into a car yard because they like to be hassled by a slimy little lying toe rag salesman for fun? Apologies for that comment to the 3 or 4 honest, respectful car salespeople in the country, I'm sorry I haven't met you yet.

Buzz Box · 29-01-2009, 10:37 AM

Quote:

Originally Posted by falconboy

Apologies for that comment to the 3 or 4 honest, respectful car salespeople in the country, I'm sorry I haven't met you yet.

When you do find them can you please pass there details onto me too lol

Busted · 30-01-2009, 03:58 PM

Quote:

Originally Posted by falconboy

Salesman may get sick of the tyre kickers, but thats no excuse to treat everyone who walks through the door as one. Do these guys really think the majority of the general public head into a car yard because they like to be hassled by a slimy little lying toe rag salesman for fun? Apologies for that comment to the 3 or 4 honest, respectful car salespeople in the country, I'm sorry I haven't met you yet.

So its not OK for me as a salesman to "treat everyone who walks through the door as one" but its OK for you to treat all salesman the same before you meet them?

Let me tell you how it works for me. You come in my yard and you will get treated like anybody before you. I'll be the nicest guy you'll meet ever. I'll let you go at your own pace and you will have a test drive before you get a price on the vehicle your looking at or trading. It takes me 15min to do this inc the drive. I will ask you if you like the vehicle. your next answer is where I decide what we do next. If you like the car I will ask you if you would like to buy the car. If you say No (Now just determined your a tyer kicker) its been nice talking to you today if theres anything ells I can do for you let me know here is my card it has my Mobile No on it have a nice day.

Now that may seem rude but sales peaple get paid crap. We make our money from selling and if we spend all day with peaple who think that we don't care about time your wrong. In the 20min I just outlined 2 peaple have walked into the yard & the other sales guys are now talking to them & they do want to by somthing. you just stole my chance to make a living.

We get called all sorts of names by peaple that don't know us or who have had bad dealings with other salesman.
I am proud to be A salesman & proud to say I'm a good one. My customer satisfaction is rated as A+ in the Ford dealer network.If you don't know thats top 10%. You don't get this by chance. The dealer ship I work at is AAA rated. Thats sales service & parts. This is voted on by you the customer. If your sick of being treated like tyre kickers stop being tyre kickers. You have siting in front of you all the info on every make and model in the country spend your time asking your questions on the net. Get answers from peaple that own the things. If you like to drive before you buy come in have a drive but don't have a drive then think about it. The thinking should be done before you walk into the yard.
My customers send there freinds & familey to me. I don't even prospect any more as I don't need to. So as you read this and think its all crap think about this last year I sold 93 new ford's & 56 new Kia's plus 82 used vehicles. 231 vehicles & i work in a country town.
I don't think I'm doing it wrong & I dont deserve to be called a slimy little lying toe rag salesman

ORSM-XT · 30-01-2009, 06:22 PM

Quote:

Originally Posted by Busted

So its not OK for me as a salesman to "treat everyone who walks through the door as one" but its OK for you to treat all salesman the same before you meet them?

Let me tell you how it works for me. You come in my yard and you will get treated like anybody before you. I'll be the nicest guy you'll meet ever. I'll let you go at your own pace and you will have a test drive before you get a price on the vehicle your looking at or trading. It takes me 15min to do this inc the drive. I will ask you if you like the vehicle. your next answer is where I decide what we do next. If you like the car I will ask you if you would like to buy the car. If you say No (Now just determined your a tyer kicker) its been nice talking to you today if theres anything ells I can do for you let me know here is my card it has my Mobile No on it have a nice day.

Now that may seem rude but sales peaple get paid crap. We make our money from selling and if we spend all day with peaple who think that we don't care about time your wrong. In the 20min I just outlined 2 peaple have walked into the yard & the other sales guys are now talking to them & they do want to by somthing. you just stole my chance to make a living.

We get called all sorts of names by peaple that don't know us or who have had bad dealings with other salesman.
I am proud to be A salesman & proud to say I'm a good one. My customer satisfaction is rated as A+ in the Ford dealer network.If you don't know thats top 10%. You don't get this by chance. The dealer ship I work at is AAA rated. Thats sales service & parts. This is voted on by you the customer. If your sick of being treated like tyre kickers stop being tyre kickers. You have siting in front of you all the info on every make and model in the country spend your time asking your questions on the net. Get answers from peaple that own the things. If you like to drive before you buy come in have a drive but don't have a drive then think about it. The thinking should be done before you walk into the yard.
My customers send there freinds & familey to me. I don't even prospect any more as I don't need to. So as you read this and think its all crap think about this last year I sold 93 new ford's & 56 new Kia's plus 82 used vehicles. 231 vehicles & i work in a country town.
I don't think I'm doing it wrong & I dont deserve to be called a slimy little lying toe rag salesman

Thats the stuff.

I only sold 36 in my 1st year but being 16 and 17 through out the whole year. our small dearlership has 6 salesman and sell between 30-60 max a month. This month has been my best month so far selling 10 cars. All my customers I work with are happy, and even one customer who came over from england after selling opel for years. Told me I was the best salesman he has ever met.

That meant alot to me, and I hope to continue and get more compliments like this. But I want to double 36 cars this year.

Cheerz,

gtfpv · 30-01-2009, 08:17 PM

Quote:

Originally Posted by ORSM-XT

Thats the stuff.

I only sold 36 in my 1st year but being 16 and 17 through out the whole year. our small dearlership has 6 salesman and sell between 30-60 max a month. This month has been my best month so far selling 10 cars. All my customers I work with are happy, and even one customer who came over from england after selling opel for years. Told me I was the best salesman he has ever met.

That meant alot to me, and I hope to continue and get more compliments like this. But I want to double 36 cars this year.

Cheerz,

MATE , I bought my GT off a young bloke , best salesman i ever met . got my sale , beat all the others that were selling cars for years . age isnt relevent . politeness is . glad to see as a salesmen , you know how some customers, ( or potential custemers get treated) i bet some salesman lose thousands over bad attitudes . thanks for your input .

Daymoe · 29-01-2009, 10:54 AM

We should get a few people here to work in car dealerships all over the country as salesmen, then go to them when we need to buy cars so they give us the best possible deals and discounts all the time and let us test drive how we want haha.

RATT · 29-01-2009, 11:25 AM

Quote:

Originally Posted by Daymoe

We should get a few people here to work in car dealerships all over the country as salesmen, then go to them when we need to buy cars so they give us the best possible deals and discounts all the time and let us test drive how we want haha.

Ok lets try it. Come in when we have a sales position and we'll see whether you are suitable.
But when you give a too big a discount when you have been told not too - That's warning number 1. When you let customers test drive how they want without following dealership safety and policy guidelines- That's warning number 2. Three strikes and your out!

It works both ways. If a saleperson is lazy, or simply doesn't want to help? Then walk away. There are plenty of good salespeople out there that do a good job and do their best to make their customers happy.
On the other hand if someone walks into the yard and starts talking down to them, after a few minutes, it's not worth the braindamage. I would give what I get.

Daymoe · 29-01-2009, 11:48 AM

Quote:

Originally Posted by RATT

Ok lets try it. Come in when we have a sales position and we'll see whether you are suitable.
But when you give a too big a discount when you have been told not too - That's warning number 1. When you let customers test drive how they want without following dealership safety and policy guidelines- That's warning number 2. Three strikes and your out!

It works both ways. If a saleperson is lazy, or simply doesn't want to help? Then walk away. There are plenty of good salespeople out there that do a good job and do their best to make their customers happy.
On the other hand if someone walks into the yard and starts talking down to them, after a few minutes, it's not worth the braindamage. I would give what I get.

Someones sarcasm detector is broken. I'll come and apply if you fly me to Sydney and pay for my food/accomodation.

gtfpv · 29-01-2009, 11:58 AM

Quote:

Originally Posted by RATT

Ok lets try it. Come in when we have a sales position and we'll see whether you are suitable.
But when you give a too big a discount when you have been told not too - That's warning number 1. When you let customers test drive how they want without following dealership safety and policy guidelines- That's warning number 2. Three strikes and your out!

It works both ways. If a saleperson is lazy, or simply doesn't want to help? Then walk away. There are plenty of good salespeople out there that do a good job and do their best to make their customers happy.
On the other hand if someone walks into the yard and starts talking down to them, after a few minutes, it's not worth the braindamage. I would give what I get.

agreed totally ratt . thats why when i ask salesmen for a test drive , i expect them to view my licence, get the keys , give them to me , and sit in the car with me when i test drive it .
if that doesnt happen then . they have absolutely no chance at all of selling me a car. i never aspire to be a passenger/ make appointments/listen to excuses like , you cant test drive it , these cars sell themselves , whats your bank account balance?. i normally buy cars in about 15 minutes . but spend days getting ##F### AROUND BY F'WITT SALESMEN . this in know way is reflected at you , as i've never met you, i'm sure you cop the other side of it with customers , but unfortunately, they are the ones giving you business , not the other way around , this is more me answering the reply to my posts above . thats why i went and bought a drink, because i am never a tyre kicker, and will always treat people as they treat me .

b0son · 30-01-2009, 09:51 PM

Quote:

Originally Posted by RATT

When you let customers test drive how they want without following dealership safety and policy guidelines

Why is it that each time I went to test drive a Falcon, the sales guy insisted on going with me, he picked the route, and made sure it was short and o very limited use in assessing the car?

When I test-drove my GTI, a car which was in such demand at the time there was an 8mth wait and they could have turned people away, I didnt need to take the rep, I had it for as long as i wanted and there was no restriction on where i took it?

And when I returned it, the rep didnt behave as if the sale was a fait accompli, and they didnt carry on like i had just been given the keys to an Aston.

RATT · 31-01-2009, 03:22 PM

Quote:

Originally Posted by b0son

Why is it that each time I went to test drive a Falcon, the sales guy insisted on going with me, he picked the route, and made sure it was short and o very limited use in assessing the car?

When I test-drove my GTI, a car which was in such demand at the time there was an 8mth wait and they could have turned people away, I didnt need to take the rep, I had it for as long as i wanted and there was no restriction on where i took it?

And when I returned it, the rep didnt behave as if the sale was a fait accompli, and they didnt carry on like i had just been given the keys to an Aston.

I can't speak for all dealers and manufacturers, but when I first entered the industry I was trained to always go with the customer and follow a certain route.
Why? Firstly to talk to the customer and build a relationship all the while ensuring the customer gets the most out of the test drive. Secondly the specific route is there mainly for safety reasons. If the salesperson and customer aren't back after a certain amount of time we know where to look first. An example of how this works is when I worked at a Holden dealer in Sydney in 1997, a salesman on a test drive had a knife pulled on him and the two blokes stole the car. The salesman started walking back along the test drive route and the salesmanager managed to find him.

RATT · 29-01-2009, 11:28 AM

Quote:

Originally Posted by hugoti

Don't you get annoyed when you turn up at a car dealer to have a look at some of their cars, in my case a couple of Territories they have, when they tell you they can't show you because their "boss" has taken it home?

SIGH!

The car, or a car, is part of the package when in the motor trade. And every company car is always on say but it will not always be there. So it's simply unfortunate and the dealer would surely offer an alternative, take the car out to you or let you know when it's back for a test drive.

4Vman · 29-01-2009, 11:32 AM

The quality and integrity of the salesman is in general directly proportional to the sales price of the vehicle....

Yes there are exceptions but that's my feelings after buying cars at all price points over 20 years...

blueoval · 29-01-2009, 11:43 AM

Is it true that if a person requests a test drive in a car, that it immediately places more pressure on the salesperson to make that sale right there and then?

I guess what Im getting at is, if a potential customer wants to take a car for a drive, then the car sales person is almost under obligation to get that person to sign a contract right there and then, and not let them go.

While I understand its a lot of effort to get a car ready for a 5 minute test drive only to feel like its been more of a joy ride, but is it necessary to place incredible amounts of pressure on the car buyer just for the hassle they have placed on the dealer to take the car out to test it out?

I have a car salesman mate who literally HATES people wanting to test drive a car only for them to walk out at the end of by saying 'oh I want to think about it'. So he basically refuses to let someone test drive a car unless they want to buy it. Personally for me, that puts a lot of pressure on the buyer. But at the same time, I can see the frustration of tyre kickers out there wanting to abuse the right of test driving a car IF they arent interested in that actual vehicle at all.

I think respect needs to be shown on both accounts.

Rodp · 29-01-2009, 11:45 AM

Quote:

Originally Posted by hugoti

Don't you get annoyed when you turn up at a car dealer to have a look at some of their cars, in my case a couple of Territories they have, when they tell you they can't show you because their "boss" has taken it home?

SIGH!

Never had that happen to me. I've driven a couple of dealer principles cars and signed on the dotted line on my return (including my last vehicle).

There are good salespeople and bad ones. I've never hesitated to walk off a yard if I've encountered a bad one. I encountered many bad ones on my last purchase but I remain optimistic everytime I need to talk to one. I'm sure if someone walked up to you in your place of business and gave you attitude right off the bat, you'd be unlikely to provide them with much help (though I'm not suggesting you did but that's certainly the tone of the thread).

onfire · 29-01-2009, 12:15 PM

I dont blame car dealers for being a little annoyed or treating customers like the way some do. While they should remain professional and give the best customer service as best they can, come on, who hasnt just " gone for a joy ride " with no intent on buying that day. 10 times out of 9, used car salesmen would offer you a drive on the hope it could turn into a sale.

It was a right of passage around my way once you got off your Ps.

RAREV8 · 29-01-2009, 01:08 PM

Quote:

Originally Posted by onfire

I dont blame car dealers for being a little annoyed or treating customers like the way some do. While they should remain professional and give the best customer service as best they can, come on, who hasnt just " gone for a joy ride " with no intent on buying that day. 10 times out of 9, used car salesmen would offer you a drive on the hope it could turn into a sale.

It was a right of passage around my way once you got off your Ps.

Can't say I ever have...Ive visited dealers selling nice machinery like Mclarens, Bristols, Astons etc but have always ensured that the sales person know I was merely looking and not in the market for one.
If I want to have a squirt in a fun car, I'll go to the garage and take my old coupe out....I prefer driving it over any modern car!

gtfpv · 29-01-2009, 12:57 PM

i tend to think , wether the test driver purchases the car or not, or the reason for the test drive . is totally irrelavent, with main stream vehicles anyway. if a manufacturer produces a vehicle . why wouldnt they want someone to test drive it ???
when you go to a perfume shop, there is a test bottle for people to try, just as there are test drive vehicles in every dealership. you dont have to prove your buying perfume to smell it . . cars are only cars , they are not some priveliged inheritence.nothing wrong with driving one around the block at all , wether your buying or not . that's what the DEMONSTRATION VEHICLE IS FOR .

4Vman · 29-01-2009, 01:01 PM

Quote:

Originally Posted by gtfpv

i tend to think , wether the test driver purchases the car or not, or the reason for the test drive . is totally irrelavent, with main stream vehicles anyway. if a manufacturer produces a vehicle . why wouldnt they want someone to test drive it ???
when you go to a perfume shop, there is a test bottle for people to try, just as there are test drive vehicles in every dealership. you dont have to prove your buying perfume to smell it . . cars are only cars , they are not some priveliged inheritence.nothing wrong with driving one around the block at all , wether your buying or not . that's what the DEMONSTRATION VEHICLE IS FOR .

Testing perfume is like sitting in the car at the dealership, you don't leave the shop with the perfume leaving nothing for serious BUYING customers to look at or test.....
Also there's a bit of a difference between a $70.00 bottle of perfume and a $44,000.00 car.....

gtfpv · 29-01-2009, 01:09 PM

Quote:

Originally Posted by 4Vman

Testing perfume is like sitting in the car at the dealership, you don't leave the shop with the perfume leaving nothing for serious BUYING customers to look at or test.....
Also there's a bit of a difference between a $70.00 bottle of perfume and a $44,000.00 car.....

I GUESS the dealer has the right to risk losing a sale , on the basis that the person in his eyes doesnt deserve to drive the car, as i have proved to them before by walking out . then there have been happy ones who dont regret handing me the keys, they shouldnt regret it by me not buying the vehicle either. i can tell you there are 2 reasons i buy a car , buy if i like the way it drives and looks , and price . i have bought new vehicles without a test drive . because of price and looks . others i needed a drive 1st . that,s not the salesmans business , it's mine . if he wanted to lose the sale , and belive me many many have thats thier choice . i just wish they wouldnt waste my time . i have the upper hand , i'm the one buying .

dealers that dont allow test drives are like realestate agents that wont allow you to look at ( walk through a house . or step foot on the property)

4Vman · 29-01-2009, 01:13 PM

Quote:

Originally Posted by gtfpv

I GUESS the dealer has the right to risk losing a sale , on the basis that the person in his eyes doesnt deserve to drive the car, as i have proved to them before by walking out . then there have been happy ones who dont regret handing me the keys, they shouldnt regret it by me not buying the vehicle either. i can tell you there are 2 reasons i buy a car , buy if i like the way it drives and looks , and price . i have bought new vehicles without a test drive . because of price and looks . others i needed a drive 1st . that,s not the salesmans business , it's mine . if he wanted to lose the sale , and belive me many many have thats thier choice . i just wish they wouldnt waste my time . i have the upper hand , i'm the one buying .

Hey i agree, so what would you say to the salesman who let some tyre kicker take the car YOU wanted to buy out for a free fang and it wasn't available for YOU to look at/drive because you're a serious buyer, and you just walk out because it isnt there???
See my point?
I bet the only reason a dealer wouldn't find you a test drive vehicle is because he's scouted you as a time waster or tyre kicker, and i bet if you were a serious buyer and you'd made the appropriate "noises" he'd happily lend you a tester...