ford warranty what a joke

mrih8hsv · 05-11-2008, 11:42 AM

well if you have modified your ford and expect ford to pay any warranty forget it. ive had a diff issue and they have knocked it back because my suspension is modified (only recently) the car still has 18 months warranty left and has been serviced every 10k what a joke im not impressed with the dealer and ford

pitpal · 05-11-2008, 11:46 AM

You play, you pay. Its a risk you take mate.

mowog · 05-11-2008, 11:51 AM

There isn't a lot of info here.

How do they claim the suspension mods contributed to the diff problem? For them to reject the warranty on the diff the mods would have had to have direct affect.

So did they explain their reasons?

**Polyal** · 05-11-2008, 11:48 AM

Yeah its common knowledge. I mean think about it, Ford spends millions in R&D and then someone plays with it and expects Ford to fully cover it.

Ford should have their own list of mod options that are factory backed. Wouldn't that ruffle some feathers.

iliov · 05-11-2008, 06:08 PM

Quote:

Originally Posted by Polyal

Yeah its common knowledge. I mean think about it, Ford spends millions in R&D and then someone plays with it and expects Ford to fully cover it.

Ford should have their own list of mod options that are factory backed. Wouldn't that ruffle some feathers.

They do, its call herrod mate.

4Vman · 05-11-2008, 06:10 PM

Quote:

Originally Posted by iliov

They do, its call herrod mate.

Still not warranted by Ford...
The bottom line is if you modify your car you take responsibility for what ever 'damage" that may result from mods.... Any performance mod will normally void the entire driveline.
When i bought my last XR8 i had a difillipo exhaust fitted by the dealer before i took delivery, i had to sign a waiver that it and associated parts/driveline were no longer covered by warranty.
Given i had a good relationship with the dealer and have purchased allot of cars from them over the years means id get a more "sympathetic" ear should there be a problem compared with rocking up cold with a second hand car (that probably came from another dealer) heavily modified looking for a freebe...

iliov · 05-11-2008, 06:13 PM

Quote:

Originally Posted by 4Vman

Still not warranted by Ford...
The bottom line is if you modify your car you take responsibility for what ever 'damage" that may result from mods.... Any performance mod will normally void the entire driveline.

My mate had a Herod full stainless steel system on his Ba Xr8, never had one problem with ford warranty even though he went there 20+ times because it was a lemon.

4Vman · 05-11-2008, 06:16 PM

Quote:

Originally Posted by iliov

My mate had a Herod full stainless steel system on his Ba Xr8, never had one problem with ford warranty even though he went there 20+ times because it was a lemon.

A good relationship with the dealer goes a long way, if the problems were driveline related they didnt have to look after him if they didnt want to...

DJL351 · 05-11-2008, 06:18 PM

Quote:

Originally Posted by iliov

My mate had a Herod full stainless steel system on his Ba Xr8, never had one problem with ford warranty even though he went there 20+ times because it was a lemon.

Did the dealer fit the exhaust before purchase?

It may well have been covered under a 'dealer' warranty, where the dealer under-writes any issues/claims, not Ford.

vanman_75 · 05-11-2008, 11:52 AM

every car maker does ,dont flame ford .you mod ,you lose .as simple as an air cleaner and you engine warranty is gone .you changed relative diff angles, drive angles etc ,thats the way it is!
its too late now but in future and its cheating ,put it back to normal before taking it in .i know thats not always possible .

DK30RB · 05-11-2008, 01:57 PM

Quote:

Originally Posted by vanman_75

every car maker does ,dont flame ford .you mod ,you lose .as simple as an air cleaner and you engine warranty is gone .you changed relative diff angles, drive angles etc ,thats the way it is!
its too late now but in future and its cheating ,put it back to normal before taking it in .i know thats not always possible .

No not every maker denies warranty on modified cars.... Some makers perfer to keep their customers happy and loyal.

I have a toyota with lowered suspension (springs) (42mm). One of the factory shocks developed a knock well after i lowered it. I took it into the dealer (expecting to pay), instead they replaced both front shocks free of charge under warranty. (40,000km on the car)

Thats why i moved away from ford into a japanese company. Used to have a subaru and also had the same great service even after mods.

Its mostly the Australian companies who pass the buck and don't want to know you when a problem arises.

Meh, it's not like ford need to keep customers anyway, at the rate they are going they won't be around much longer anyway!!!

irlewy86 · 05-11-2008, 02:09 PM

Quote:

Originally Posted by DK30RB

No not every maker denies warranty on modified cars.... Some makers perfer to keep their customers happy and loyal.

I have a toyota with lowered suspension (springs) (42mm). One of the factory shocks developed a knock well after i lowered it. I took it into the dealer (expecting to pay), instead they replaced both front shocks free of charge under warranty. (40,000km on the car)

Thats why i moved away from ford into a japanese company. Used to have a subaru and also had the same great service even after mods.

Its mostly the Australian companies who pass the buck and don't want to know you when a problem arises.

Meh, it's not like ford need to keep customers anyway, at the rate they are going they won't be around much longer anyway!!!

I hazard a guess that the number of people who modify Ford/Holden vehicles out number the rest by at least 5:1, judging purely by the amount of Camry performance parts on the market.

**Polyal** · 05-11-2008, 02:11 PM

Quote:

Originally Posted by irlewy86

I hazard a guess that the number of people who modify Ford/Holden vehicles out number the rest by at least 5:1, judging purely by the amount of Camry performance parts on the market.

LOL thats a crack up

DK30RB · 05-11-2008, 02:16 PM

Quote:

Originally Posted by irlewy86

I hazard a guess that the number of people who modify Ford/Holden vehicles out number the rest by at least 5:1, judging purely by the amount of Camry performance parts on the market.

i wouln't know about the availability of Camry performance parts, but it seems that you do. Getting ready for your next car once falcon dies are you?

irlewy86 · 05-11-2008, 02:31 PM

Quote:

Originally Posted by DK30RB

i wouln't know about the availability of Camry performance parts, but it seems that you do. Getting ready for your next car once falcon dies are you?

No I owned a Camry and before you ask; Yes I like lawn bowls.

MAGPIE · 05-11-2008, 02:38 PM

Quote:

Originally Posted by DK30RB

No not every maker denies warranty on modified cars.... Some makers perfer to keep their customers happy and loyal.

I have a toyota with lowered suspension (springs) (42mm). One of the factory shocks developed a knock well after i lowered it. I took it into the dealer (expecting to pay), instead they replaced both front shocks free of charge under warranty. (40,000km on the car)

Thats why i moved away from ford into a japanese company. Used to have a subaru and also had the same great service even after mods.

Its mostly the Australian companies who pass the buck and don't want to know you when a problem arises.

Meh, it's not like ford need to keep customers anyway, at the rate they are going they won't be around much longer anyway!!!

Back for a troll after 10 months

:

vztrt · 05-11-2008, 11:53 AM

Whats the issue with your diff, and why is Ford knocking it back??

**Polyal** · 05-11-2008, 11:57 AM

Quote:

Originally Posted by vztrt

Whats the issue with your diff, and why is Ford knocking it back??

Im going out on a limb and say bushes or balancing issue. Either way its a knock. And vanman is right, once you play with tolerances and dimensions your stuffed.

vztrt · 05-11-2008, 12:02 PM

Quote:

Originally Posted by Polyal

Im going out on a limb and say bushes or balancing issue. Either way its a knock. And vanman is right, once you play with tolerances and dimensions your stuffed.

Well the thing is, if you can prove that the modification has nothing to do with the problem then you can get the warrenty job. This has been discussed.
This is why I'm asking, if someone jumps on and starts slaging of Ford with a weak OP then it's not really gonna help (not having a go BTW to OP). If he can go into more detial maybe something can be nutted out there is enough knowledge here to be able know what the issue may be.

mrih8hsv · 05-11-2008, 12:15 PM

it has suspension mods only springs and nolthan diff bush etc its a knock while driving not on take off the dealer confirmed there is excessive backlash noise and there is a problem yes i will flame ford the diff internals should not be affected by a set of lowered springs its a xcop car was already low

**GasoLane** · 05-11-2008, 12:25 PM

I think the point is is that the any vehicle warranty covers it for the way it left the factory.

It's a similar thing with Trucks, the handbooks all say that overloading or speeding will void the warranty.

flappist · 05-11-2008, 01:19 PM

Quote:

Originally Posted by mrih8hsv

it has suspension mods only springs and nolthan diff bush etc its a knock while driving not on take off the dealer confirmed there is excessive backlash noise and there is a problem yes i will flame ford the diff internals should not be affected by a set of lowered springs its a xcop car was already low

So you bought a second hand ex-government vehicle, changed the suspension which directly affects the operation of the IRS and therefore the diff, state that "I did not buy a XR6T to keep it standard" and get rolled on a warranty claim?

Do you think "I did not by a XR6T to go slow" be a good defence against a speeding ticket?

Many "minor modders" get away with stuff because they bought their car new for the same dealer they are getting it serviced by and the dealer wants to keep them happy but unfortunately you have no such leverage.

Now what "secret" flash tune, air/exhaust/IC/injector mods have you also done? They can tell with the BFs.

DJL351 · 05-11-2008, 02:20 PM

Quote:

Originally Posted by flappist

So you bought a second hand ex-government vehicle, changed the suspension which directly affects the operation of the IRS and therefore the diff, state that "I did not buy a XR6T to keep it standard" and get rolled on a warranty claim?

Do you think "I did not by a XR6T to go slow" be a good defence against a speeding ticket?

Many "minor modders" get away with stuff because they bought their car new for the same dealer they are getting it serviced by and the dealer wants to keep them happy but unfortunately you have no such leverage.

Now what "secret" flash tune, air/exhaust/IC/injector mods have you also done? They can tell with the BFs.

Please stop trying to make sense; this is an anti-Ford thread...

The fact what you have typed is 100% correct will be bypassed simply to allow those how are stupid to continue to post.

*As for those suggesting that he returns the car to stock and then take it to another dealer..... that could be seen a fraud.
And given, most claims that are voided are recorded on FoMoCo's system, means that as soon as the Vin# pops up, it'll get $h*t canned again.

4Vman · 05-11-2008, 02:41 PM

Quote:

Originally Posted by flappist

So you bought a second hand ex-government vehicle, changed the suspension which directly affects the operation of the IRS and therefore the diff, state that "I did not buy a XR6T to keep it standard" and get rolled on a warranty claim?

Do you think "I did not by a XR6T to go slow" be a good defence against a speeding ticket?

Many "minor modders" get away with stuff because they bought their car new for the same dealer they are getting it serviced by and the dealer wants to keep them happy but unfortunately you have no such leverage.

Now what "secret" flash tune, air/exhaust/IC/injector mods have you also done? They can tell with the BFs.

Laughable isn't it...

Buddy 1 · 05-11-2008, 04:18 PM

Quote:

Originally Posted by mrih8hsv

it has suspension mods only springs and nolthan diff bush etc its a knock while driving not on take off the dealer confirmed there is excessive backlash noise and there is a problem yes i will flame ford the diff internals should not be affected by a set of lowered springs its a xcop car was already low

Agree with you, they have to show proof that your mods have caused the Issue & with others who have said really Stupid things like "you play you pay"
& it is ok for Ford to be slack with a Warrenty as other Makers do it, You Guys need to develop a degree of Intelligence :P as they are really Stupid Answers.

ea90gl · 05-11-2008, 04:28 PM

as mentioned above until ford prove its the springs that have effected the diff and the car is still under warrenty then they should fix it no questions. If you tried to get damaged guard lips fixed when the car is sitting on 20inch rims the dealer should have every right to say off. Ive had/known of many cars with slightly lowered springs put in and no the diff didnt start knocking the next day, week or year for that matter. Always funny reading the goodie goodie posts. Just remember every rule or law out there isnt for the best, you know sometimes common sense tells you the right things not some stupid rule

mrih8hsv · 05-11-2008, 12:40 PM

g do all you guys work for ford (i didnt buy a xr6t to leave it standard) i dont expect ford to change any of my suspension if it fails g would my motor still be covered where does it stop if my turbo blows up will they turn around and say you have modified the suspension we wont pay for it

JC · 05-11-2008, 12:47 PM

Quote:

Originally Posted by mrih8hsv

g do all you guys work for ford (i didnt buy a xr6t to leave it standard) i dont expect ford to change any of my suspension if it fails g would my motor still be covered where does it stop if my turbo blows up will they turn around and say you have modified the suspension we wont pay for it

No, be realistic. Any modification that directly contributes to failure of a part will not be covered by warranty. So of course lowering is not going to affect the engine, unless you lower it so much that you rip the oil pan apart on a speed hump.

Now, wake up from your dream. Did the car show symptoms before lowering? If yes, are you able to prove that? If no, then what do you think may have contributed to the damage to the diff (I would say it's obvious that the lowering may have, and that's the line ford will take)? Did you get the lowering work done at Ford? If so, then the dealer should cover it.

superpursuit83 · 05-11-2008, 12:55 PM

I still get warranty on my ute and its not exactly standard... Wouldn't expect a driveline warranty though.
Lowering your car changes the driveshaft angle and blah,blah,blah. Ford are money strapped and are tough on warranty at moment.

Its been said a million times "You play You pay"

dreadly · 05-11-2008, 01:16 PM

Lol this is why you dont buy a new car unless you plan to leave it alone! Buy a second hand one with 40k on it, it's not even really broken in yet, save 20-30% on rrp, and mod away