Quote:
Originally Posted by DFB FGXR6
No direct apology so far. This was the last email from him at 11.03pm last night -
"Hi ####
Sure, I’ll arrange a new belt or refund. The guy doing the job has a heap of experience but everyone under the pump and mistakes happen. I appreciate the feedback and would much rather know about the issues. I hope we can do business again in the future.
Let me know what suits you best as I would need to order the belt.
Cheers........"
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The last contact I had with this place was on the 19th of December, agreeing to be partially refunded for this debacle. Well, as of last Sunday, January 8th, I still had not received this refund. I know it was in the lead up to Christmas ect, so I gave them time to respond. By Sunday, I was through with giving them leeway and wrote an email to Victa HQ.
Like my initial emails to the dealer, I spelled the story out in a calm and factual manner, explaining how this is not how a business should be representing a well-respected brand like Victa. I have not had a reply from Victa itself, but two days later I had a refund from the dealer. Had this guy just made good on his word, I would not have raised the issue any further, but the guy just wanted to sweep it under the rug and forget about.
Next, I think a Google review is needed. Franco, any tips?