Quote:
Originally Posted by DFB FGXR6
Firstly, the midnight response caught my eye, I mean really, how professional. And how valid am I supposed to take a response sent through at 12.36 am on a Sunday morning?
Secondly, no words to apologize for the inconvenience or concern that a mistake was made.
Thirdly, redirecting the blame back to me in asking for proof that they screwed up was a tactical error. I mean really? I went to the effort to write an elaborate and factually presented email blaming them for ruining my machine just for something to do?
And yes, I did take photos of all this. They don't know who they are dealing with here do they.  |
So how would your sentiment be if say they appologised for the stuff up and refunded the cost?
Granted that does not account for down time for the equipment.