Call the ANZ. I received my new credit card in the mail about a month ago and didn't bother activating it. At the same time I opened a new account and set up net banking.
Crab a whole bunch of ANZ paperwork off my desk this morning with the intention of calling to activate today.
I get to work and find that I have everything except the actual card, I have the paper with the Pin, the info flyers, the T&C's, but not the letter with the card.
Call anyway. Get a robot on the other end. I explain that the card is at home..
She says I can't activate the card unless it's in my possession. I told he it is, but at home.
She told me that is not in 'my possession'. I said I beg the differ and that the conversation is starting to get stupid. In my possession means that I have it in my hand apparently..
Well you need the 4 digits off the card and because you don't have it in front of you we can't proceed. Oh really?
So, I tell her that is easy, I'll just log into netbanking and read the card number off the screen.
3 minutes pass and I log in. Ok the last 4 digits are WXYZ... Mind you, she knows I'm doing this with the intention of getting the last 4 digits and doesn't stop me.
She then reminded me that I need the card in my possession, and because I have already told her that I left the card at home the 4 digits can't be used...
So I asked how that makes any sense and she couldn't say, but told me that I need the card in my hand to activate. I left it at that and said I would go home and get it.
My intention was to just call back and get a different robot and not be as honest.
After I hung up and scratched my head for a while I had a tinker with the menu on the ANZ net banking. (God I hate it, I must prefer the Commbank screen).
Anyone wanna guess what else you can do online???..
Dopes
